HCAHPS 是全美統一的“醫院病人照護評估”調查.病人給出的0-10滿意度，不只是單純的意見回饋，它還會影響：醫院在公眾眼中的聲譽、政府提供給醫院的補助與經費、未來病人是否願意再次選擇這家醫院。HCAHPS 是病人的聲音。醫院精心照護病患，也希望得到來自病人真心的10分肯定



Have you ever wondered how hospitals measure if they’re truly delivering great care? One powerful tool is HCAHPS, a nationwide survey that gives patients a voice after they go home. In this video, we break down: What HCAHPS stands for and how it works. The key questions patients are asked. Why only a score of 9 or 10 really counts. How your feedback affects hospital reputation, Medicare reimbursement, and future patients’ choices.